Shipping Process & Return Policy
we are dedicated to ensuring a seamless shopping experience. Here’s a quick guide to our shipping process and return policy:
Processing Time
- Tailored Garments: Each garment is tailored uniquely for you and typically takes 10 business days for processing. Custom tailoring requires more time than our standard sizing, reflecting our commitment to delivering quality craftsmanship.
Shipping Methods
- Variety of Options: Choose from various shipping options at checkout for your convenience. Shipping fees are included in the displayed price.
International Orders
- Welcoming Global Customers: We welcome international orders. Please note that shipping fees and delivery times vary by country.
- Customs Fees and Taxes: These are the responsibility of the recipient.
Order Tracking
- Tracking Number: Once shipped, you’ll receive a tracking number via email to monitor your delivery’s status.
Return Policy for Tailored Garments
We take pride in crafting uniquely tailored garments designed to fit your body shape perfectly. Therefore, please note the following policies regarding returns for tailored items:
Tailored Garments Exempt from Returns
- No Returns: Tailored garments, meticulously crafted to your specific measurements, are exempt from our standard return policy.
- Measurement Accuracy: We highly recommend double-checking your measurements before placing an order for tailored items.
Quality Assurance
- Thorough Checks: Each tailored garment undergoes thorough quality checks to ensure it meets our standards of craftsmanship.
Damaged or Incorrect Tailored Items
- Contact Customer Service: In the rare event that you receive a damaged or incorrect tailored item, please contact our customer service team within 7 days of receiving your order for prompt assistance.
Customer Satisfaction Guarantee
- Exceeding Expectations: Our goal is to provide you with a tailored garment that exceeds your expectations. If you have any concerns, please reach out to our customer service team, and we’ll work to address them promptly.
By shopping with us, you acknowledge and agree to adhere to our shipping and return policies, especially those related to Tailored customize garment. If you have any questions or require assistance, feel free to contact our customer service team.
Thank you for choosing Lomarijn—where your satisfaction is our top priority.